Conflict Resolution Management Training
Workplace conflict is a pressing issue that affects employees in various fields with various levels of work experience. Based on a recent survey we took of BCBA’s, it is clear that there is a lack of conflict resolution training, which may be contributing to high rates of job turnover and low levels of job satisfaction. Based on the results of the survey, we have been developing and validating a step-by-step decision-making tree to be used in various workplace settings. Through the development and implementation of our conflict resolution management program, we hope to reduce the rates of workplace conflict and increase job satisfaction.